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How alpha666 Handles Your Personal Information

Your account with alpha666 involves real financial activity — deposits via Touch 'n Go eWallet, Boost, and GrabPay, live session data, and personal details you submit at registration.

Account data handled with carePayment details never sold to third partiesYou can request access or deletion at any timeCookie use disclosed clearlyApplies to all supported Malaysia regions
alpha666 How alpha666 Handles Your Personal Information
DATA HANDLING STANDARDS

How We Protect and Manage Your Information

Account Security and Verification

Every login triggers a verification step — OTP sent to your registered mobile number. This confirms it is you before any account or payment action proceeds, reducing unauthorised access risk.

Cookie and Session Transparency

We use session cookies to keep you logged in and analytics cookies to understand how pages are used. You can adjust non-essential cookie preferences in your browser settings at any time.

Payment Data Handling

When you deposit via Touch 'n Go eWallet or Boost, the transaction routes through the payment provider's own encrypted channel. We receive a confirmation reference, not your raw wallet credentials.

Data Retention and Deletion

Account data is kept while your account is active. Once you close your account, personal data is removed or anonymised within the period required by applicable financial record rules.

REACH OUR PRIVACY TEAM

How to Contact Us About Your Data

Live Chat Open the chat widget in your account dashboard to speak directly with our support team about any privacy question, data request or account concern.
Email Support Send a written data request or privacy query to our support address. Include your registered account name so we can locate and verify your record quickly.
Account Help Centre The Help Centre inside your account covers common privacy steps — updating contact details, reviewing stored payment methods, and submitting a data deletion request.

Common Questions About Your Privacy Rights

Below are the questions we hear most from account holders in Malaysia about how their data is handled, stored and accessed. If your question is not covered here, reach us through live chat or email.

We collect your name, email address, phone number, and the payment method you register — such as Touch 'n Go eWallet or GrabPay. We also log device and session data each time you access your account.

We share data only with processors directly needed to run your account — payment gateways for Boost or FPX transactions, and fraud-screening services. We do not sell your data to advertisers or marketers.

Send a written request via live chat or our support email with your registered account name. We will verify your identity and provide a summary of the personal data we hold on your account.

Yes. Submit a deletion request through the Help Centre or support email. We remove or anonymise your data after closing your account, subject to any retention period required under applicable financial rules.

Transactions via Touch 'n Go eWallet, GrabPay or DuitNow pass through each provider's own encrypted channel. We store only a transaction reference — your wallet credentials never sit on our servers.

We use session cookies for login continuity and analytics cookies to improve page performance. You can disable non-essential cookies through your browser settings without affecting your core account access.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.